Blended Learning – Addressing the Five Moments of Need

The “Five Moments of Need” is the well known model introduced by Bob Mosher & Conrad Gottfredson in their 2011 book,  Innovative Performance Support.  The model captures both formal and informal learning paths and needs.

The Five Moments of Need address the requirement to select the right tools at the right time of need to facilitate learning, with the end goal being that a worker can accomplish a task as the result:

• Learning for the first time – learning a new skill
• Learning More – building on existing knowledge
• Applying what you’ve learned – remembering and applying knowledge and skills acquired, drawing on resources
• When things change – new scenario requiring new information or skills
• When things go wrong – new way of doing things to get the desired result

This great info graphic illustrates how a blended learning approach can address the five moments of need:

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References: C. Gottfredson and B. Mosher, Innovative Performance Support (McGraw Hill, 2011)